You can cancel an order until it has not been packed in our Warehouse on Website. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made
Yes, You can modify the shipping address of your order before we have processed (packed) it, by updating it under 'change address' option which is available under ‘My order’ section of Website
Tap on “My Orders” section under the main menu of your Website and then select the item or order you want to cancel
If you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive credit note to be used within 30 days from the time of order cancellation. If in 30 days you have not utilized your credit, then Lelijiye will proceed for refund process and you will receive refund into the source account within next 7-10 days
Return and Exchange Policy :
What is Ethnicbazaar's 2 days Return and Exchange Policy? How does it work?
Ethnicbazaar's 2 days returns and exchange policy gives you an option to return or exchange items purchased on Ethnicbazaa for any reason within 2 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:
During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately.
The following EXCEPTIONS and RULES apply to this Policy:
To return a product to Ethnicbazaar, please follow these steps:
You can return products purchased from Ethnicbazaar within 2 days of receiving the product, except for our non-returnable products and high-value products which can only be returned for limited number of days.
Pick-up: If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags are intact.Keep the packet ready and open to expedite the return pickup. Our staff may initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Returns Desk.
Self-ship: In case your area pincode is not eligible for “Pick-up” mode then, please self-ship the product to our Returns desk.Please pack the product and ensure product is unused, unwashed and all the tags are intact.Also, please mention Order No and Return id on a piece of paper and place it in the packet. Kindly address the package to the address of the Returns desk closest to you. We have listed out the addresses of the Returns desk in another section on this page.
We will send you a confirmation email as soon as we receive the shipment at our warehouse. At any time, you can track the status of your return request on Website.
NOTE: NO PRODUCTS SHALL BE ACCEPTED IF THE WARRANTY CARD IS MISSING WHILE RETURN OR EXCHANGE OF THE PRODUCTS.
How do I place an exchange request on Ethnicbazaar?
If you would like to exchange products purchased from Ethnicbazaar , please follow below mentioned steps:
What is No Questions Asked Returns?
Once you create a return via Website as per the returns policy, Ethnicbazaar will ensure a quick, easy and seamless returns experience for you. Our delivery agents may perform a simple quality check at your doorstep and upon acceptance of the return, your refund will be initiated immediately.
Why has my return been put on hold despite No Questions Asked Returns Policy?
At the time of creating a return, customers are requested to confirm (via a check box click) that the product being returned is unused with original tags intact. At the time of pickup, if the above conditions are not found to be met, your return may be put on hold pending further clarification with our Contact Center.
What is Instant Refunds?
Upon successful pickup of the return product at your doorstep, Ethnicbazaar will instantly add the credit note to your account of eligible amount. Instant Refunds is not available in a few select pin codes and for all self ship returns.
How do I return multiple products from a single order?
If you are returning multiple products from a single order then, you will receive a separate Return ID via e-mail for each item. If you are self-shipping the products, you can ship all the products in a single shipment. Please mention the Return IDs for all the products on a single sheet of paper and place it inside the packet.If mode of return is Pickup, our courier person will pickup the products from the pickup address.
Does Lelijiye pick up the product I want to return from my location?
Currently, we pick up products only from selected PIN Codes. If your area pincode is serviceable, you will be able to select the pickup option when you create a Return Request on App/Website/M-site.
How can I Self-Ship the product to Lelijiye?
If your area pin code is not serviceable for pickup, you will need to self-ship the return item via any reliable courier partner. Please ensure to place a sheet of paper with the details of Order ID and Return ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that scan copy of courier bill/receipt is shared via Contact us option available on App/Website/M-site. The courier bill/receipt should satisfy the following conditions for successful processing:
This is subject to your returns being inspected and successfully processed upon receipt at our end.
Where should I self-ship the Returns?
You can send the return to any one of the following returns processing facilities depending on your location. Kindly do not send it to on any other address as the package would not be acceptable then. Please address the return shipments to the seller you purchased the products from, details of which can be found on your order invoice.
Why has my return request been declined?
This may have happened, if the item you returned is used, damaged or original tags are missing. For more details, please call our customer care.
Why did the pick up of my product fail?
We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within 2 days from the date of delivery.For more details, please call our customer care.
Why is my returned product re-shipped?
This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. For more details, please call our customer care.